General questions

How many people can you host?

We’ve hosted dozens of teams ranging from 5 to 230 people.

Why should we use Surf Office instead of Airbnb?

Airbnb works fine for smaller groups (up to 10 people). The main difference between Airbnb and Surf Office is that we create a personalised authentic experience where you have a professional workspace and assurance of reliable, backed up internet.

Why should we use Surf Office instead of hotel?

We do work with hotels for facilitation of large groups, due to simplicity (and the fact that in bigger groups people usually require more privacy of accommodation) and/or client requests.

What Surf Office brings to the table is a personalized retreat experience where you get your hotel accomodation in the same package as your personalized offsite activities and a professional workspace.

All neatly organized, packed and invoiced in one. With Surf Office you’re guaranteed to have the best pick of local, off the beaten track activities that are proven to help teams connect and have a great time.

What does the housing look like?

Accommodation depends on your group, preferences and budget.

If you’re a smaller group and would like to stay in a house/apartments, we have ensuite and shared accommodation options in each location.

We always try to accommodate your entire group under one roof.

Bigger groups can also request non-hotel accommodation but will usually have to be distributed among a few addresses.

If you’re a bigger group (>30) who wants to stay at one location, hotels are a good option. We’ll book the best one based on your budget/preferences.

Is it possible to book only the workspace without accommodation?

Yes, we have awesome workspaces available in Lisbon, Barcelona, Prague or Gran Canaria. We’ll be happy to help you organize activities with our trusted providers in any of these locations as well.

Will someone from Surf Office be staying with us?

In most of the cases (unless it’s a specific requirement on your end) we won’t interfere during the retreat.The retreat planner makes sure everything is in place for your perfect stay beforehand. If you experience any problems during your stay, you can always contact us or turn to our trusted on-site partners (accommodation and activities providers) who will be happy to help out.

What kind of activities can people do at a retreat organized by Surf Office?

We want to offer experiences that are authentic and high quality. Also, it’s usually something that makes people get out of their comfort zone, which secures personal growth.

We always make sure these activities are natural and people are excited to try them.

Surfing, for example could be a scary one for some. That’s why before surf, the entire team watches an instructional video, warms up and gets motivated together.

It’s important to mention that our team tried all of the activities we offer and we have close relationships with people managing those activities.

Retreat planning and travel

What will happen after I make an inquiry?

The more detail you use to describe your ideal retreat, the better our proposal will be. A short call (usually about 5 minutes) really helps us to understand your needs and expectations.

Once we agree on the proposal and the payment is made, the planning starts. We understand that organizing retreats is not your fulltime job and we’re constantly optimizing the whole process to minimise your time involvement.

What is the best time of the year to organise a retreat?

  • The best time is when you have a feeling your team needs a retreat
  • The most popular periods are spring and autumn
  • There is no month when we didn’t organise a retreat
  • The most popular winter locations are Gran Canaria and Madeira
  • The rest of the locations are popular all year round

Can you help me choose the optimal location for my retreat?

Yes, we are happy to help you to choose the location that best suits your needs. Feel free to book a call with our retreat experts to find a solution that best suits your needs.

What should we bring?

  • Communal supplies such as laundry detergent, hair dryers, toilet paper, kitchen towels and cleaning products are ready for your use
  • Every room comes with a set of bedding and towels
  • Since the purpose of your stay is business, be sure to bring your computer and the necessary electricity converters
  • If you forget to take these with you, we can help you locate a local electronics store to get you started

How does the team building activity planning work?

We have a large network of trusted providers of authentic experiences, you can choose from (up to two weeks prior to arrival).

Once you’ve chosen your ideal activities we’ll help to organise everything, giving you complete peace of mind.

When everything is organised we’ll send an additional invoice for the activities.

Can you help us with flights?

Based on where your team members are located, our Location Finder tool will find optimal location to meet with your remote team.

Although we don’t book flights for clients directly, we can recommend some good services.

What travel insurance do you recommend?

We don’t have any specific recommendations, as it’ll change from person to person! Consider what you need first, as this will help you narrow down your search (i.e valuable extensions cover and hazardous activities cover, or maybe just the basics).

Check out your credit card providers first as they often include insurance. Any activities you do through us during the retreat are covered by insurance.

What are the visa implications of traveling to Europe from outside of the EU?

If you are travelling outside of the EU, you may need a visa. It’s a simple and easy process, and we will provide you with all of the information that you’ll need.

How does it work with the food?

We don’t generally supply food, although we can provide breakfast and catered lunch in some specific locations. We will, however, give you a list of all our favourite and most trusted restaurants within good walking distance to your location.

All of our accommodations have a kitchen, and we’ve found that cooking together is actually one of the best team building activities. We also have supermarkets close by to all Surf Office locations.

Payment, changes and cancellations

What is the payment policy for the retreat?

The payment will be made after you’ve confirmed your retreat, and can be divided into two installments. You must supply the whole payment before the retreat starts (including the additional invoice specific of the activities you choose.

Can the number of participants/days be changed (decreased/increased)?

We understand that it’s difficult to confirm how many employees you will have several months in advance. It is possible to make changes in the number of participants and the length of the stay, under certain conditions. Please note that these changes will be charged according to the cancellation policy and in the case of adding more participants or days are subject to availability.

Can the retreat dates be changed?

If we have availability for new dates, the change can be made. However, the rate will apply to the new dates requested.

Is Surf Office able to adjust its invoicing process in the case of specific compliance rules (e.g separate invoices for accommodation, food, activities etc.)?


More questions? Don’t hesitate to ask.